Refund & Cancellation Policy
This Refund & Cancellation Policy applies to paid HaulFoundry subscriptions unless a checkout page, Order Form, promotion, or separate written agreement expressly provides different terms.
1. Subscription and Automatic Renewal
Paid subscriptions are billed at the price and frequency disclosed before purchase and ordinarily renew automatically until canceled. HaulFoundry will disclose the applicable subscription price, billing frequency, renewal treatment, and any material trial or promotional terms before Customer completes purchase.
By completing checkout and providing a payment method, Customer authorizes recurring charges for the applicable subscription and disclosed taxes until cancellation takes effect.
2. Canceling a Subscription
Customer may cancel at any time using available self-service billing controls or by contacting support@gethaulfoundry.com. Unless checkout terms or a separate written agreement state otherwise, cancellation takes effect at the end of the then-current paid billing period. Customer may continue using paid features through that period, and the subscription will not renew for the next billing period.
Cancellation is effective when confirmed through the applicable self-service flow or when HaulFoundry confirms an authorized support-based cancellation request. HaulFoundry may verify authority before processing a support-based cancellation.
3. Refunds
Except where required by law, expressly stated at checkout, or expressly agreed in writing, fees already paid are generally non-refundable and are not prorated for unused time after cancellation.
HaulFoundry may approve a full or partial refund in circumstances such as duplicate charges, clear billing errors, or other situations HaulFoundry determines warrant a refund. Approved refunds will ordinarily be returned to the original payment method, subject to processor and financial-institution timing.
4. Failed Payments and Cure
If payment fails or becomes past due, HaulFoundry or its payment processor may retry the charge and notify Customer. HaulFoundry may provide a grace or cure period and may restrict paid features or suspend access if payment remains unresolved. Suspension for nonpayment does not cancel amounts already due.
A temporary payment failure during an applicable cure period does not by itself terminate the subscription or cause an otherwise qualifying founding customer to lose founding pricing. If payment remains unresolved after the cure process, the subscription may be canceled or terminated and special pricing may be lost as described below.
5. Founding Customer Pricing
HaulFoundry's launch founding offer is available to the first ten qualifying paying customer organizations accepted into the offer. A qualifying paying customer organization means a distinct customer organization that successfully completes its first paid subscription to the qualifying base service. The legacy complimentary workspace does not count; failed or abandoned checkout does not count; and one founding slot applies per customer organization. Each qualifying founding customer receives a base subscription rate of $99 per month while continuously subscribed to the qualifying base service and while HaulFoundry continues to offer the Service.
Founding status is limited to one qualifying customer organization and is not transferable without HaulFoundry's written approval. Temporary payment failures do not end founding status while an applicable cure period remains open. Voluntary cancellation, unresolved nonpayment, fraud, material breach, or termination of the qualifying subscription ordinarily ends the founding-rate commitment. HaulFoundry may restore founding status lost because of a billing, processing, or system error.
The founding rate applies to the qualifying base subscription and does not guarantee that add-ons, new products, professional services, taxes, or separately priced functionality will be included at the same price. It is not a promise that HaulFoundry or any feature will remain available indefinitely.
6. Legacy Complimentary Workspace
HaulFoundry may maintain a legacy complimentary workspace at $0 per month while the Service is offered. A complimentary workspace is not a paid founding subscription and does not consume a founding-customer slot. Complimentary access may be governed by separate internal or written terms and does not create a perpetual-service guarantee.
7. Standard Pricing and Future Changes
HaulFoundry's current standard launch price for customer organizations outside the founding offer is $149 per month for the applicable base subscription, as displayed at checkout. HaulFoundry may change standard pricing for future renewal periods after reasonable notice. A general pricing change does not override an express founding-rate commitment except as allowed by its terms or a lawful amendment process.
8. Trials, Promotions, Annual Plans, and Enterprise Terms
If HaulFoundry offers a free trial, promotional rate, annual or other prepaid plan, enterprise arrangement, or special pricing, the terms disclosed at signup or in the applicable written agreement control for that offer. If a trial converts automatically to paid service, the conversion date and price should be disclosed before the trial begins.
Unless otherwise stated, canceling an annual or prepaid plan prevents the next renewal but does not create a prorated refund for the unused portion of the current prepaid term, subject to applicable law and any express written terms.
9. Taxes
Applicable transaction taxes may be added where required. A refund of subscription fees does not necessarily require refund of taxes already remitted where law or tax-administration rules provide otherwise. Customer should provide a valid exemption certificate if claiming a tax exemption.
10. Service Interruptions
HaulFoundry does not provide automatic refunds or service credits for ordinary maintenance, brief outages, third-party provider interruptions, internet failures, device or browser issues, or other service disruptions unless a separate written SLA or applicable law provides otherwise.
11. Termination for Misuse or Breach
If HaulFoundry terminates a customer for fraud, unlawful conduct, material breach, serious security abuse, or other serious misuse, prepaid fees are generally non-refundable to the extent permitted by law. This does not limit rights that cannot lawfully be waived.
12. Service Discontinuation
If HaulFoundry voluntarily discontinues a paid Service before the end of a prepaid term, HaulFoundry may provide a prorated refund or credit for unused prepaid service, subject to applicable law and exceptions for breach, misuse, nonpayment, or a separate agreement.
13. Cancellation and Data
Canceling a subscription does not automatically delete the Customer workspace or data. Data recovery, retention, export, and deletion are governed by the Privacy Policy and Account & Data Deletion Policy.
14. Billing Questions and Refund Requests
Customers should contact HaulFoundry promptly if they believe a charge is incorrect, duplicated, unauthorized, or otherwise requires review. Support: support@gethaulfoundry.com | Website: gethaulfoundry.com